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Are you interested in learning more about our Team? Contact Us Today!

(o) 480-930-4397 |

Who are we? 

Openshaw Real Estate Group and The Jesse Herfel Real Estate Group with Keller Williams Integrity First  is one of the TOP PRODUCING real estate teams in Arizona. Our rapidly growing team strives for excellence in providing the best customer service experience for each home buyer and seller that we work with. At Openshaw Real Estate Group, we put our clients first! Our FAST PACED real estate team is seeking a Transaction Manager who wants to learn, grow, execute, and achieve outstanding results!

Transaction Manager

Where you will work: Gilbert, AZ 

Who are we looking for?

This position is about more than checking boxes and processing paperwork, it’s about owning the real estate transaction from contract-to-close. The perfect candidate for the Transaction Manager role is first and foremost a team player, willing to contribute and help the Team with all needed areas of the business with above and beyond effort.  You must be able to think rapidly and outside of the box, with a focus of understanding the “why” behind every step of the real estate transaction process so that you can make critical decisions and relay proper information.  The ability to research, investigate, and pursue needed information and details until the answers are received will be key to your success.  There is a never ending supply due dates, updates, and checklists, and you need to be able to strategically track and complete them to  be sure that you are always current on what needs to be done and a deadline is never missed.  We pride ourselves on providing the best customer service in the industry to both our real estate clients and real estate agents and communication is key. You need to be comfortable and excited to communicate with our clients and agents on a regular basis by phone, text, email, and direct message to keep them updated on their transaction and foster positive relationships.  If our client has to contact you with a question, you haven’t communicated enough!  Agility is a must!  To thrive on this team, you must be forward thinking, adaptable and comfortable with evolving systems and processes. Perspective, opinion, and ultimate ownership are key and encouraged.

Real Estate is a fast paced business and you will need to be available to occasionally work evenings and weekends to provide necessary support to our clients and agents. This is a full time position, and the flexibility you give, is the flexibility that you will get in return.

Essential Duties and Responsibilities :

  • Oversee all aspects of buyer and seller transactions from executed purchase contract to closing and effectively manage the administrative tasks involved in closing a sale
  • Oversee all aspects of listing transactions starting with the listing agreement and effectively facilitate all administrative and marketing tasks involved until under contract.
  • Provide exceptional customer service throughout the entire closing process
  • Be the first point of contact/resource for all questions that arise throughout the closing process
  • Act as a liaison between the clients, agents, title/escrow companies, and mortgage lenders throughout the transaction with frequent communication
  • Communicate regularly with the client to educate them on the transaction process, send reminders, check-in on needs or questions, and provide updates and “next step” expectations
  • Coordinate processes with title/escrow, mortgage broker, and agents
  • Communicate with the agent several times throughout the transaction including all important dates, missing documents, calendar reminders, file compliance status, etc.
  • Communicate to title company throughout the transaction with any and all updates
  • Communicate to the lender throughout the transaction with any and all updates. Ensure the lender has complied with timing requirements
  • Coordinate inspections, assist in gathering bids and repair estimates, and coordinate completion of repairs
  • Understand the contracts in order to summarize all important terms, conditions, and contingency dates
  • Manage all contingency deadlines in the contract and follow up with individuals as needed to ensure all deadlines and contingencies are met
  • Maintain accurate and compliant files for all transactions
  • Submit all necessary documentation to office broker for file compliance
  • Schedule and coordinate closings/signings, moving, and possession schedules
  • Follow up with clients after the sale to check-in and request a testimonial
  • Update and maintain all clients records in the company CRM or database
  • Maintain and implement drip campaigns and regular automated client communications
  • Plan and coordinate client events
  • Protect team members’ time, and support and assist the CEO and team
  • Create and implement systems and processes focusing on the creation of more efficient and inexpensive processes that provide consistency, scalability, clarity, and customer service

Knowledge and Skills 

  • Ability to maintain confidentiality and understand the importance of discretion
  • High level of integrity and accountability
  • Multitasking, time management, and organizational proficiency
  • Critical thinking and problem solving abilities
  • Strong written and verbal communication skills
  • Capable of working in a fast paced environment to meet deadlines and client/agent needs
  • Manage multiple projects and systematically prioritize tasks
  • High level interpersonal skills to provide top level customer service and client experience
  • Knowledge of general computer applications and programs
  • Willingness to learn and develop new systems and processes
  • Team player mentality
  • Ability to supply personal computer and smartphone to utilize required applications
  • Position requires becoming a licensed real estate assistant at company’s expense
  • Willing to learn scripts and dialogues


  • High School Graduate
  • Arizona Real Estate License (or commitment to obtain license within 30 days of hire date)


This is a Full-Time Salary Position

Apply for This Position

Please submit your resume  to:

Nicki Hanger, Project Manager

480-930-4397 ext 16

Showing Partner

Who are we looking for?

The Showing Assistant will be an individual who is highly sociable, resilient, optimistic and detailed. They are forward thinking and fast paced. They have a compelling desire to support the lead agent in achieving team success, while being committed to growing their own skills and to developing within the team.

After the lead agent performs a needs analysis, the lead agent will pass the desired criteria and itineraries to the Showing Assistant. As clients explore homes, the Showing Assistant will work with clients to confirm or refine criteria and will show additional homes as needed. When buyer clients are ready to make an offer, the Showing Assistant will pass the baton back to the lead agent.

The Showing Assistant will have a real estate license in order to meet MLS criteria for the duties in this role. Additionally, they may be eager to earn the right to use their license as a Lead Buyer Specialist. They are forward-looking individuals who develop and maintain positive professional relationships. They have a track record of success, and a palpable desire to succeed in this role, as well as their next.

What will you do?

  • Assist the lead agent by showing homes to buyer clients
  • Ability to maintain confidentiality and understand the importance of discretion 

Essential Duties and Responsibilities

  • Meeting buyer clients at homes
  • Working with buyer clients to refine their needs and wants based on homes viewings
  • Provide buyer clients access to homes under contract as needed for measuring, inspecting, etc.
  • Promptly return all buyer client telephone calls, texts and/or emails.
  • Gather and answer buyer questions about potential homes and local community information
  • Regularly assure buyer clients that lead agent is involved & informed – Promote the team concept
  • Keep lead agent informed on all client communications and developments (copied on all emails & update notes in CRM)


  • Lead Agent – daily
  • Buyers – daily


  • People oriented
  • Basic computer skills
  • Happy, positive
  • Ability to spend a large amount of time driving in their car
  • Ability to analyze clients’ needs and wants and match them to homes
  • Learning based
  • Ambitious with proven ability to succeed
  • High school graduate
  • Real estate license

Apply for This Position

Please submit your resume  to:

Jana White, Director of Recruitment and Training